WE SERVICE EVERYTHING WE SELL! Our technicians are fully factory trained and Authorized for both HP and KIP products. Colourtrac servicing is locally and nationally available directly thru Paradigm Imaging of Calif. and Colourtrac North America and our technicians can also provide service and advice.
Our service area is the entire province of BC and in some cases – beyond! On the Island we either send our own staff or we use George Meier (Nanaimo) – an HP Designjet Technician for 3 decades! Our track record of excellence is demonstrated by the breadth of clientele we service, including all BC Govt. Ministries, and the Designjet fleets of several large companies.
HP has dozens of Service Authorization levels. Each ‘Authorized’ Service Technician is authorized for very specific products, i.e. computers, servers, networking, office printers, etc. The ONLY Authorized and fully Qualified Service Technicians for HP DesignJets are Graphics Specialist Technicians. Cancadd is the ONLY Company East of Vancouver and West of Calgary with Professional Authorized DesignJet technicians.
WHY INSIST on an AUTHORIZED DESIGNJET TECHNICIAN? DesignJet Techs must complete rigorous and expensive training in Troy Michigan on all DJ products. They ‘know’ DesignJets inside out. Most importantly, Authorized technicians have restricted access to a plethora of DJ information, HP DesignJet Engineers and Technicians, Service notes, AND parts. We have borne witness to COUNTLESS instances of unauthorized service ‘attempts’ that have cost End Users thousands of $’s in unnecessary invoices!
HOW DO YOU KNOW A TECHNICIAN is DESIGNJET AUTHORIZED? ALL DesignJet Authorized Technicians must be able to produce an HP Certificate listing the Designjet products they are qualified to service.